1. Acceptance of Terms
By installing, accessing, or using SmartAI Reply, you acknowledge that you have read, understood, and agree to be bound by these Terms. These Terms apply to all users of the Service, including visitors, registered users, and premium subscribers.
2. Description of Service
SmartAI Reply is a Chrome browser extension that generates AI-powered reply suggestions for text selected on web pages. The Service includes:
- AI-generated reply suggestions with multiple tone options
- Email, LinkedIn, and social media response generation
- Free and premium subscription tiers
- Web-based account management
3. User Accounts and Registration
Account Creation
- You must provide a valid email address to create an account
- You are responsible for maintaining the confidentiality of your account
- You must be at least 13 years old to use the Service
- One account per person; multiple accounts are prohibited
Account Security
- You are responsible for all activities under your account
- Notify us immediately of any unauthorized use
- We reserve the right to suspend accounts for suspicious activity
4. Subscription Plans and Billing
Plan Types
- Free Plan: 5 AI replies per day
- Pro Plan: 50 AI replies per day with premium features
- Premium Plan: Unlimited AI replies with all features
Billing Terms
- Subscription fees are billed monthly in advance
- Prices are subject to change with 30 days notice
- No refunds for partial months of service
- Automatic renewal unless cancelled
5. Refund Policy
At SmartAI Reply, we want to ensure you are satisfied with your purchase. Since we use Paddle as our payment provider, our refund policy follows Paddle's standard terms.
14-Day Refund Window
You may request a refund within 14 days of your purchase.
Eligibility
Refunds are available only if you have experienced technical issues with the service that we are unable to resolve, or if the service was not delivered as promised.
Exclusions
Refunds will not be provided after the 14-day period, or if the product/service was used extensively during that time.
How to Request a Refund
To request a refund, please contact our support team at support@smartaireply.com. Refunds are processed back to your original payment method via Paddle.
6. Acceptable Use Policy
Permitted Uses
- Generate replies for personal and professional communication
- Use AI suggestions as starting points for your responses
- Edit and customize generated replies as needed
Prohibited Uses
- Generate spam, harassment, or abusive content
- Create misleading or fraudulent communications
- Violate any applicable laws or regulations
- Attempt to reverse engineer or hack the Service
- Share account credentials with others
- Use the Service for commercial resale
7. Content and Intellectual Property
Your Content
- You retain ownership of text you input into the Service
- You grant us permission to process your text to generate replies
- We do not store or retain your input text after processing
Generated Content
- AI-generated replies are provided for your use
- You are responsible for reviewing and editing generated content
- We make no guarantees about the accuracy of generated replies
Service Intellectual Property
- The SmartAI Reply service, software, and branding are our property
- You may not copy, modify, or distribute our software
- All rights not expressly granted are reserved
8. Privacy and Data Protection
Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
9. Service Availability and Modifications
Service Availability
- We strive for 99.9% uptime but cannot guarantee uninterrupted service
- Scheduled maintenance will be announced in advance when possible
- We are not liable for service interruptions beyond our control
Service Modifications
- We may modify, update, or discontinue features with notice
- Major changes will be communicated via email or in-app notifications
- Continued use after changes constitutes acceptance
10. Disclaimers and Limitations
Service Disclaimers
- The Service is provided "as is" without warranties
- AI-generated content may contain errors or inaccuracies
- We do not guarantee the appropriateness of generated replies
- Users are responsible for reviewing all generated content
Limitation of Liability
- Our liability is limited to the amount paid for the Service
- We are not liable for indirect, incidental, or consequential damages
- Users assume responsibility for their use of generated content
11. Termination
Termination by You
- You may cancel your subscription at any time
- Cancellation takes effect at the end of the current billing period
- You may delete your account through our support team
Termination by Us
- We may suspend or terminate accounts for Terms violations
- We may discontinue the Service with 30 days notice
- Refunds for prepaid periods will be provided upon service discontinuation
12. Governing Law and Disputes
These Terms are governed by the laws of the United States. Any disputes will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.
13. Changes to Terms
We may update these Terms periodically. We will notify users of material changes via:
- Email notification to registered users
- Notice on our website
- In-app notifications
Continued use after changes constitutes acceptance of the new Terms.
14. Contact Information
For questions about these Terms or the Service:
- Email: support@smartaireply.com
- Website: smartaireply.com
- Response Time: We respond to inquiries within 48 hours
Need Help?
If you have questions about these Terms of Service:
Email: support@smartaireply.com
Website: smartaireply.com